FAQs

What is the anti-hole guarantee
Our anti-hole guarantee ensures you high-quality protection: If your product develops a hole within the warranty period, we will replace it free of charge or offer you a suitable solution.

How long is the anti-hole guarantee valid
The warranty is valid for 12 months from the date of purchase. During this time, you can contact us at any time if a hole appears – we'll take care of it.

What do I have to do to claim the warranty
It's easy: Send us a photo of the damaged product along with your order number to our customer service. We'll usually get back to you with a solution within 24 hours.

Does the guarantee apply to all products
Our anti-hole guarantee applies to all products where this is explicitly stated on the product page. This generally applies primarily to our premium textiles, such as socks and shirts.

What happens if the product is no longer available
If your product is no longer in stock, you will receive either a replacement product of equivalent value or a voucher – whichever you prefer.