FAQs

  • What is the anti-hole guarantee
    Our anti-hole guarantee ensures you high-quality protection: If your product develops a hole within the warranty period, we will replace it free of charge or offer you a suitable solution.

  • How long is the anti-hole guarantee valid
    The warranty is valid for 12 months from the date of purchase. During this time, you can contact us at any time if a hole appears – we'll take care of it.

  • What do I have to do to claim the warranty
    It's easy: Send us a photo of the damaged product along with your order number to our customer service. We'll usually get back to you with a solution within 24 hours.

  • Does the guarantee apply to all products
    Our anti-hole guarantee applies to all products where this is explicitly stated on the product page. This generally applies primarily to our premium textiles, such as socks and shirts.

  • What happens if the product is no longer available
    If your product is no longer in stock, you will receive either a replacement product of equivalent value or a voucher – whichever you prefer.